Support
Questions, problems or feedback? We read every message.
Contact us
Email hello@playko.app — in English or German. In the app you can also shake your phone (or go to Settings) to send a bug report with a screenshot.
Email supportDelete your PlayKo account
PlayKo app for iPhone and Android, published by Amit Raj.
In the app (fastest)
- Open PlayKo and go to your Profile.
- Open Settings (gear icon).
- Tap Delete account and confirm.
If you own a club, transfer it to another admin or close it first — the app shows you how.
Without the app
Email hello@playko.app from, or mentioning, the phone number you registered with (or the email address you sign in with, and your @handle), with the subject "Delete my account". We confirm the account is yours (we may send a code to that number) and delete it within 30 days — usually much sooner.
What is deleted, and when
- Immediately: your profile, moments and stories disappear for everyone; your follows, close-friends list, push tokens and club memberships are removed; you leave your upcoming games (games you host are handed to the club or cancelled with a notice to the players).
- After 30 days: your account record is anonymised (name, @handle, photos, bio, location and other profile details are erased) and your sign-in identity (phone number / email) is deleted from our login provider.
What we keep
- Messages you sent in direct or group chats stay in those conversations for the other participants, shown as "Deleted user".
- Reports and moderation decisions about the account, as long as needed to handle the case and prevent repeated abuse (e.g. a ban on re-registering).
- Payment records for club memberships, as long as commercial and tax law requires (up to 10 years).
- Backups are overwritten in the normal backup cycle.
Details: Privacy Policy § 7.
Auf Deutsch: Konto löschen
Report content or a person
Use “Report” on any profile, post, story, chat or club in the app. Reports are reviewed by the PlayKo team. You can also block anyone straight away.
Anyone can report illegal content by email to hello@playko.app, saying where it is and why it is illegal. For child safety, see our Child Safety Standards.
Your data
How we handle your data, and how to get a copy of it: Privacy Policy.